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How the best QSRs roll

Mar 15, 2024

Technology plays a central role in transforming the QSR experience and winning the battle for dining dollars. Today QSR brands are hampered stitching together over 32 different technology elements from the back-office to the kitchen and front-of-house. And everyone of those elements incurs a integration, support and training tax.

But what if there was a different way? A way that enabled you to use AI for various applications, such as streamlining operations and improving customer service, as well as the adoption of digital and mobile solutions to enhance efficiency both in the back-of-house and customer interactions. And a way to reduce the cost and complexity of online ordering, delivery services, and digital loyalty programs to meet the expectations of consumers who value convenience and personalisation​.

The answers are in Liven One. Today we announced another two major brands deploying Liven One and embracing a new wave of seamlessly integrated technology. Liven will support and fuel the expansion of Roll’d in Southeast Asia, Australia & beyond - and the ongoing scaling of the amazing Sushi Jiro and Foodle brands. All of this adds to Liven’s momentum as Australia’s fastest-growing Hospitality & Fintech brand.

And we’re not doing it alone. Tyro the leading payments and solutions provider to the hospitality industry forms a key part of the Liven offering enabling best-in-class reliability and availability - at highly competitive market rates.

What’s Cooking at Roll’d

Roll’d - Australia’s favourite Vietnamese dining venue and one of Australia’s leading homegrown quick service restaurant (QSR) brands - will standardise Roll’d primary hospitality technology on the Liven One platform. The announcement comes hot on the heels of other significant adoptions of Liven by brands such as Sushi Jiro and Foodle.

Roll’d and Liven anticipate completing the end-to-end roll-out of Liven rewards across all Rolld venues in early 2024. Currently, several venues use Liven’s products. Roll’d will deploy Liven One across over 105 franchised and company-owned stores. Liven One enables Roll’d to deploy Liven Loyalty, Abacus, OrderUp, Nomnie, Zeemart, Copper, and Engage CRM as a single seamless platform - all at a fraction of the cost if it were to acquire each solution from different vendors. Liven will support Roll’d with technology solutions, marketing services, intensive deployment and project management.

Liven One - an industry-first - integrates all the primary technologies a venue needs into a single offering - enabling deeper use of data and insights to create an engine for growth and a significantly lower cost and operational burden.

Shahrooz Chowdhury, founder and co-CEO of Liven, said:

“Most Australians have experienced Liven at work as they’ve paid at point of sale, ordered from the table or home, or earned a venue’s rewards while they enjoy Roll’d for lunch. The Liven One platform resonates with leading QSR brands globally for many reasons - industry-exclusive growth tools, lower cost, less complexity and leading technology that works better together. But no reason is more important than our ability to act as a true partner focused on increasing transaction values, customer dining frequency and margins.
We are seeing record growth and demand, as evidenced by Roll’d. This reinforces our view that a vertical strategy - integrating the technology up and down the supply chain, unlocking new opportunities and driving the benefits to our restaurant customers - will win over a horizontal strategy where similar businesses join forces  only to benefit the technology provider.”

Ray Esquieres, CEO, Roll’d said:

“Liven One enables every Roll’d franchisee to get more and generate more - whether it's revenue today or banking revenue now for the future. The seamless integration of every technology touchpoint - from the kitchen to point of sale and ordering from anywhere - enables us to put data and AI to work - generating richer, more personalised customer experiences. 
We’ve already experienced the power of Liven loyalty and engagement, Abacus and OrderUp! - now, we’re looking forward to the entire full-stack platform underpinning our expansion in Australia and Southeast Asia.”

Whether you are a major QSR brand - or aspire to be one - Liven One is the answer to reducing technology costs by over 75% and tapping into a growth engine that will enable you to increase average order values and visit frequency. Chat to us about Liven One today.